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FAQS returns/warranty

Returns / Warranty

Can I return goods for credit?
Customers must notify PCM within seven working days of receipt of order if goods are to be returned for credit. A returns form will be issued by PCM and this paperwork must accompany all returned items. If you already have an account with PCM, un-used goods / goods not fitted and cancelled orders can be returned for credit minus delivery / return cost and handling charge.Fitted or otherwise used goods and specially ordered items will attract further costs by negotiation. Cash customers may return goods for credit if unused, but a packing, delivery and handling charge will be deducted from the credit. Fitted or otherwise used goods or specially ordered items will not be accepted for credit.

What are your terms of warranty?
The terms and conditions of warranty are always included with delivered goods, these being in "short form" on the reverse of the delivery note. Our full terms and conditions are printed on the reverse of the invoice for the goods. In the unlikely event of a warranty claim, PCM are committed to deal with this in a fair and efficient manner.

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